Customer Service

The only way to have a business is to have customers; without customers, you do not have a business. The more you understand about your customers the better you can create and adapt your products and services to better satisfy their requirements. There are no secrets in taking care of your customers. You just go and do it. However, we have some tips on how you should go about taking care of all of your customers. Unfortunately a A great number of businesses either forget or are complacent about this basic fact, that:

Getting and keeping customers brings income and profit.

In this book you get useful tips and suggestions on how you should take care of your customers

Here is a snippet of some of the tips revealed in this book:

1. Remember that behaviour begets behaviour: If you want to get the best behaviour from your customers, treat them well, value and respect each customer.

2. Appreciate the importance of image: Appearance and body language create empathy and understanding. Look after the appearance of your business and make sure you and your staff are presentable and behave in line with your target customers’ expectation or perception.

Establishing good relationships with your customers is the best way to improve the chances of your business success. The flow of customers is like the flow of blood in your veins, it keeps your business alive.